Extending public sector intelligence with Agentforce and AWS | Amazon Web Services
Public sector agencies process large volumes of unstructured evidence, such as body camera footage, surveillance video, and scanned documents, that require extracting insights before anyone can act on them. This post shows how to combine Amazon Bedrock Data Automation with the Model Context Protocol (MCP) to turn unstructured data into structured insights. You can then expose those insights through natural language queries in an AI agent, such as Salesforce Agentforce.
In our previous post, Modernizing evidence management in Salesforce Public Sector Solutions with Amazon S3, we used the External Storage of Files with Amazon Simple Storage Service (Amazon S3) integration from Agentforce Public Sector (formerly Public Sector Solutions) as an example implementation. With that foundation in place, you now have durable, cost-efficient storage for body camera footage, surveillance video, photographs, audio recordings, and scanned documents.
However, storage is only half the challenge. Without automation, you spend significant time...
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