“Everyone can pilot AI; Few can scale it”: Godrej Capital CTO Jyothirlatha B on making AI pay off
Indian financial services has no shortage of AI pilots. Far fewer lenders can show what those pilots did to cost, speed and conversion. Godrej Capital is trying to be one of them.
Jyothirlatha B., the company’s CTO, is blunt about the difference. “Our philosophy is simple: everyone can pilot AI; few can scale it,” she says. “We therefore evaluate AI through its business impact rather than the number of experiments we run.”
A lender where technology is part of the model
Godrej Capital is the financial services arm of the Godrej Industries Group and the holding company for Godrej Housing Finance and Godrej Finance. It is a relatively young lender. Its leadership has set ambitious growth targets, and has said it plans to build digital lending infrastructure with Salesforce to speed up loan processing. Growing at that pace without cost and control problems is partly a technology question.
Jyothirlatha’s answer...
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