Enterprise AI outcomes depend on the art of unlearning
There is no shortage of published thought leadership on the potential of artificial intelligence. But what often gets overlooked is the gap between theoretical potential and the reality of deploying it successfully inside a global enterprise. Gallup’s 2026 State of the Workplace report reveals a stark disconnect: while 65% of employees say AI has boosted their individual productivity, only 12% strongly agree the technology has actually transformed how work gets done in their organization.
Having led tech transformations from both sides — as an executive driving innovation at Canadian National Rail and as a partner accelerating AI outcomes for customers with Tenarai — I’ve learned that successful digital transformation thrives on people. In the agentic era, the unlock for enterprise AI outcomes is empowering employees to unlearn the tools and habits they have relied on for years, helping them embrace new capabilities with confidence.
President & Chief Engineering...
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