E Ratan Kumar, Executive Director, Central Bank of India
Speaker in this video:
E Ratan Kumar, Executive Director, Central Bank of India
Topic: Reimagining Public Sector Banking in the AI Era: Building a Digital-First, Future-Ready Institution
Key Highlights:
[1] Public sector banking is reimagining itself in the age of AI, where success comes from embedding AI as a foundational layer across operations rather than treating it as an add-on.
[2] Governance is not optional in the AI era; it is a core design principle that must be built into the architecture from the very beginning to enable scalable and responsible innovation.
[3] Digital transformation in banking is not merely a technology shift; it is an organisational change that demands new operating models, orchestration of processes, and a fundamental rethink of how value is delivered.
[4] AI-led change in banking requires strong leadership sponsorship and long-term commitment, as building trust across systems, teams and customers takes time, consistency and clarity...
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