DXC’s AI test in India is whether the technology can change the services model
AI is creating a difficult question for the technology services industry. If AI changes how enterprises build, operate and consume technology, what happens to the services models that have been built around doing much of that work?
For DXC Technology, the question is particularly relevant. The company has decades of experience running and modernising enterprise systems, while much of the technology services business continues to depend on infrastructure and application work. The arrival of AI creates opportunities, but it also puts pressure on some of the work that has traditionally supported the industry.
That tension is increasingly relevant to India’s GCC ecosystem as well. GCCs are moving beyond their traditional role as large-scale delivery engines, taking on greater responsibility for engineering, cybersecurity, data and increasingly AI. The question now is whether that expanded mandate changes the nature of the work itself or simply adds new capabilities around an existing delivery...
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