Dreamforce 2026 - how Chief Operating and Finance Officer Robin Washington makes AI add up operationally within Salesforce
It’s just over a year ago that I first talked directly with Robin Washington, Salesforce Chief Operating and Finance Officer. On that occasion, the discussion centered on the impact of AI on the role of Finance and Finance Officers. It was a conversation that was in many ways ahead of its time. Only 13 months later, not a week goes by without at least one or two press releases landing in my in-box inviting me to discuss that self-same topic with some company or other.
So when I caught up with Washington at this week’s Dreamforce conference, it seemed like a good idea to start by re-visiting the subject. How have things evolved in a world of Finance that now moves at the speed of AI? It’s a conversation that Washington has frequently it seems, having sat down with a group of 45 CFOs and COOs at a breakout session...
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