Don’t let new software become shelfware

Delivering new software to users isn’t the finish line—it’s actually the starting point. Once a solution is successfully deployed many IT teams walk away, believing the job is finished. That’s why projects often stall after go-live; user adoption is left to the users.

When users aren’t clear on the goal or benefits of adopting new software, they may resent the way it forces them to change their day-to-day work. This can lead to workarounds or refusal to use it. When that happens, innovative features of the new software are never explored, the promise of business benefits disappear, and return on investment (ROI) becomes a non-starter.

The benefits of focusing on user adoption

To get the most out of new software, organizations should focus on boosting user adoption to deliver the maximum value of their software investment.

Increasing user adoption can help organizations:

• Accelerate ROI through faster time to value.
• Reduce...

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