Don't forget the CX! How Clay puts agents out onto Slack for support but still rates the 'human in the loop'
A question that enterprises are staring to ask themselves as the agentic revolution rumbles on is whether the Customer Experience (CX) is going to be the same if users are talking to a human or an AI. The answer may be somewhat nuanced.
Clay is a US AI firm set up in 2017 with a mission today to, in its own words, “power GTM (go-to-market) engineers:
Our goal is to give every company the tools to build their own revenue system, guided by the belief that we started with: give creative people powerful building blocks and let them shape those blocks around their ideas”. Customers include the likes of OpenAI, Stripe, HubSpot, Uber, Box, and Mistral.
The firm also has a claim to fame as the first firm to use Fin’s AI agent technology to scale customer support inside its Slack community. According to George Dilthey, Clay’s Head of Support:
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