Despite rising ROI on AI, infrastructure woes persist
An article from
Dive Brief
External security shortcomings, lagging tech stacks and a lack of workforce skills prevent CIOs from reaping AI’s rewards, a Kyndryl report found.
Published Nov. 10, 2026
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Dive Brief:
- Tech leaders reported higher return on their AI investments year over year, but their readiness to handle external risks has dropped, a Tuesday report from Kyndryl found. The service provider surveyed 3,700 senior business leaders across 21 countries.
- Transitioning from AI experimentatio to broader adoption is challenging for many enterprises, especially around workforce and talent needs, the report said. Less than one-third of tech leaders said they’ve formally updated roles to reflect the responsibilities around AI or implemented a change management system for AI adoption within their organizations.
- CIOs must work with other members of the C-suite to drive the outcomes they’re hoping for...
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