Designing for Human Confidence: Why Trust Alone Isn't Enough for AI Products
There is a subtle moment that happens every time we use an AI product.It rarely lasts more than a few seconds, and most of us barely notice it.
GitHub Copilot suggests a function. Cursor proposes a refactor across half a dozen files. Perplexity answers a question with a confident summary and a list of citations. Google Maps suddenly recommends a different route because traffic has changed.
Before we accept any of those suggestions, something almost instinctive happens.
We pause.
Not because we don't understand the recommendation, but because we're making a judgement that has very little to do with artificial intelligence itself.
Should I let the system make this decision for me?
That question has quietly become one of the defining interactions of modern software.
For decades, software occupied a relatively simple role. People made decisions and computers carried them out. Whether you were editing a spreadsheet, transferring money through...
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