Deploy a multimodal WhatsApp ordering assistant with Amazon Bedrock AgentCore | Amazon Web Services
This post shows how to deploy a multimodal WhatsApp ordering assistant built with Amazon Bedrock AgentCore and Amazon Nova 2. Many quick-service restaurants spread ordering across an app, a website, a phone line, and the counter. Each of those is a separate system to build and run. Each one also fragments the customer’s history, making the same person look like a stranger on every channel. Customers already live in their messaging apps. WhatsApp reaches more than two billion people. A customer who can text, send a voice note, or place a call from the same conversation does not need to install anything or sign in.
A single WhatsApp Business number hosts the assistant. A customer can text the restaurant, send a voice note, or place a voice call. An AI agent takes the order end to end, from greeting to confirmation. All three channels share one backend and one...
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