Cyberpunk in an Old ERP: Three Attempts to Make AI Work
Three iterations, a web platform with two or three users, and roughly 1,080 hours of manual work taken on by an assistant. A story about building solo and getting to know my actual audience.
My brief for introducing AI at a conservative company was fairly open-ended: “Go on, show us what your AI can do. We'll give you a chance, but we're not convinced.” A little credit had been extended.
Finding something useful to do was up to me. I started looking at procurement and sales: documents, requests, orders, and data copied by hand. Dedicated «1C» ERP operators acted as the managers' hands inside, entering information and clicking through the system on everyone else's behalf.
The company ran on «1C» ERP, a business management and accounting system widely used across the former Soviet Union. Over twenty years, it had been continually customized around the company's needs, while employees built their...
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