Croma Partners with Onsitego to Deliver Premium Service for its Own Label Appliances

Croma, India’s leading omni-channel electronics retailer from the Tata Group, today announced it has appointed Onsitego subsidiary Qdigi as its exclusive Authorised Service Partner across India. The strategic collaboration covers everything from product installation, repairs, and maintenance to end-to-end spare parts management for Croma’s rapidly expanding Own Label product portfolio.

Backed by deep technology integration and a pan India service network, the collaboration is designed to deliver a best-in-class ownership experience for millions of Croma customers. The partnership will support customers across categories including air conditioners, refrigerators, washing machines, televisions and small domestic appliances.

Following a successful operational transition and integration over the past six months, Qdigi has assumed responsibility for the end-to-end after-sales service ecosystem for Croma’s Own Label products. The service framework is built around four key pillars:

• Expanded Nationwide Reach: A nationwide service network spanning over 550 centers, improving accessibility for customers across the country.
• Faster Turnaround...

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