Control, Usability and Accessibility: A Deeper Look
The WAZE app tragedy, where an elderly couple was planning to visit their daughter, led to an unsafe street because there were multiple streets similar to the one they intended to go to. Consequently, they ended up losing their lives, which can be attributed to a fault in the UI design.
Designers function to bring things that don't exist into existence, yet sometimes matched with the maxim, "Don't fix it if it ain't broken," could be a line of thought to adhere to, especially when relating to standard usability performance. Usability, as it appears as an intangible concept, has an impact.
A designer aspires to create a system, and when they do, a new artifact, along with a new system of practices, emerges. We live in a time when bank transactions are the norm, but there was a time when getting money from the bank meant making a schedule...
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