Companies are bringing in more AI than ever — but employees are increasingly just working around it
- New report finds clear mismatch between employer perception and worker sentiment
- Hybrid workers experience the most difficulty with collaboration tools
- Half of workers say they use unapproved tools over workplace software
New research from Ricoh has found businesses to be investing heavily in AI for workers, but those workers aren't exactly experiencing the productivity gains advertised on the tin.
There's a clear mismatch, with 91% over business decision-makers believing their AI investments are delivering the expected value, but one in two (53%) workers actually find those AI tools are creating friction or additional work.
Another half (55%) even go as far as saying the time spent managing poor technology interferes with their productivity.
Workers aren't being given the right AI tools
Ricoh analyzed four key workplace technologies – AI tools, communication and collaboration tools, data access tools and workflow management tools – and found AI to have the least impactful...
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