Co-existing with AI: why replacement narratives are holding the public sector back

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Spend any amount of time reading about AI and you'll quickly notice a pattern. Stories about new capabilities and investment are rarely far removed from questions about what the technology means for jobs.

It's not difficult to see how that has shaped public perception. Much of the conversation around AI tools continues to be framed through the lens of workforce reduction, creating anxiety about what the technology might take away rather than what it could enable.

Research from Acas reflects that unease, with more than a quarter of UK workers identifying job losses as their biggest concern about workplace AI.

Those concerns matter because across sectors, organizations are introducing AI at a time when employees are already navigating economic uncertainty, budget pressures and increasing workloads. In that environment, fears about replacement can shape how new technologies are received long before people experience their benefits.

Yet, focusing on jobs alone risks...

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