TECH NEWS

Classic Outlook's Quick Steps trip over Microsoft bug

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Personal Tech

Client's handy automations get grayed out unless you know the keyboard shortcut

If you're using Quick Steps in Microsoft Outlook andwondering why they're grayed out, a bug introduced in version 2512 is the culprit.

Classic Outlook is approaching thetwilight years ofits prodigiously long life, but users can still fall victim to productivity-killing bugs – in this case, a problem with Quick Steps.

Quick Steps automates common or repetitive tasks in Outlook. Always haveto move a bunch of messages to a specific folder? Quick Steps is your friend.Pin an email and mark it as unread? Again, the actions can be lined up in QuickSteps and executed with a single click or a keyboard shortcut.

Until Microsoft breaks it.

In a support article,Microsoft has confirmed that in some situations, Quick Steps in classic Outlookcan appear grayed out. The workaround (if rolling back or switching clients isn't an option) is...

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