Civil servants to protest outside Capita AGM over pension shambles

Public Sector

Union demands government strips outsourcer of contract after delays, bereavement failures, and data breach

Capita's annual general meeting next week is set to come with an unexpected item on the agenda: angry civil servants protesting over missing pensions, broken systems, and a data breach affecting pension scheme members.

Members of the Public and Commercial Services (PCS) union will gather outside Capita's AGM at Sheldon Square, London, from 9:45am on May 18 to demand that the government strips the outsourcer of responsibility for administering civil service pensions after months of delays, botched portal launches, missing payments, bereavement failures, and a data breach that exposed members' personal information.

PCS said Capita's handling of the scheme has left "thousands of retired civil servants without their pensions," while bereaved spouses face long waits for payments and future retirees are left worrying whether their income will materialize at all.

The protest is...

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