CIOs need a people strategy for AI to scale
CAMBRIDGE, Mass. — CIOs are well-versed in the interconnected dependencies of people, process and technology. These days, AI is compressing all three areas of the classic framework — challenging business operating models and pushing CIOs out of their technology orientation as they tackle a broader remit.
“At the end of the day, AI is going to scale with people, systems and workflows,” Mojgan Lefebvre, chief technology and operations officer at Travelers, put it simply during a panel discussion at the MIT Sloan CIO Symposium.
The people aspect garnered its share of attention at the event, as CIOs and other experts discussed not just autonomous systems and agents but the role of humans as enterprises press forward on AI.
Technology leaders underscored time and again the criticality of being a people leader, which requires thinking through what skills to invest in, how to invest in them and even how to help...
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