CIOs bear the brunt of blame over AI mistakes

Dive Brief

When AI leads to errors, enterprise executives target the CIO for accountability, more so than any other functional leaders, according to 8x8.

Published Sept. 8, 2026

Dive Brief:

• More than half of global enterprise tech leaders say the CIO is held responsible for AI errors within their organizations, according to a Tuesday report from 8x8 Inc. The business communications firm surveyed more than 2,500 tech executives in the U.S., U.K., France, Australia and Ireland in July for the results.
• CIOs have risen to the top of the blame list for AI outputs, more so than other department leaders, such as 16% of customer service and 6% of legal leadership who say they are on the hook when AI fails, 8x8’s survey found.
• Fragmented governance and documentation processes can contribute to a lack of control that CIOs have over their company’s AI uses, Samuel Wilson, 8x8 CEO, told...

Copyright of this story solely belongs to www.ciodive.com. To see the full text click HERE