Christy Chen on why today’s chatbots aren’t built to help you know yourself
Christy Chen, founder of Cit Labs, argues that AI chatbots fail at emotional support not because the technology is incapable but because the models were optimized for engagement, trained on text that performs support rather than delivers it, and lack physiological signal. Her startup combines EEG data with clinician-defined guardrails to build something purpose-built for the job
General-purpose AI chatbots have become everyday software, used by hundreds of millions of people for work, homework and, increasingly, for talking through personal problems. As this specific use has spread, reports have accumulated of the same systems agreeing with users’ unhealthy thoughts, reinforcing delusions or simply telling people what they want to hear.
Christy Chen, founder of Cit Labs, which is prototyping a model that links noninvasive EEGbrain-wave data with voice and language, reads those same failures differently. She locates them in what today’s systems were built to do, what they...
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