China Mobile Jiangsu and ZTE unveil intelligent complaint analysis agent to reshape core network O&M
PARTNER CONTENT: Leveraging multi-modal LLMs and agent technology to automate signaling analysis and shift core network O&M from experience to knowledge-driven
ZTE has joined forces with China Mobile Jiangsu under the guidance of China Mobile's Network Division to pioneer the implementation of core network complaint agent capabilities, marking a significant step forward in accelerating intelligent network operations and maintenance (O&M) transformation.
Both parties innovatively introduce the multi-modal signaling model and agent technology to reconstruct the complaint handling process, implement automatic signaling analysis, and efficiently locate customer complaints. This solution sets a new benchmark for digital and intelligent O&M in the industry.
At present, the complexity of service signaling interaction in mobile communication networks increases dramatically. Manual analysis of original signaling to locate problems has a high technical threshold, which relies on expert experience. In 2024, the Network Division of China Mobile Communications Group proposed a planning framework for intelligent agent-based...
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