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Chewy eyes $50M in annual cost savings with AI

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Dive Brief

The pet supplies retailer is deploying AI tools in customer care, pharmacy and vet services to bolster productivity as it sets its sights on agentic capabilities.

Published Sept. 11, 2026

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Dive Brief:

  • Chewy is pursuing financial gains amid its AI journey, executives told investors during the company’s Q2 2027 earnings call Wednesday. The pet supplies retailer projects $50 million in annual cost savings due to AI-related initiatives starting in its 2027 fiscal year.
  • The company’s launch of AI-enabled tools in customer care, pharmacy and vet services are helping lower variable costs, reduce manual labor and improve productivity, CEO Sumit Singh said during the earnings call. Chewy’s AI-powered assistant Cai— released to a group of customers during the second quarter — resolved roughly 30% of self-service chats regarding orders, account management and...

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