Caught Up in T-Mobile’s Recent Outage? You Could Snag a Credit… If You Ask for It

If you’re a T-Mobile subscriber and found your phone in a nonworking SOS mode for hours last week, you might be able to get a credit on your next statement as compensation for the service interruption. But it’s not automatic.

The carrier suffered an outage on July 27 that affected more than 470,000 subscribers and lasted over six hours, according to Downdetector.

“We understand our service is critical to the lives and businesses of our customers, and we deeply regret the difficulties some customers experienced earlier this week,” a spokesperson for the carrier said in a statement. “We restored service as quickly as possible, addressed and resolved the technical challenges, and remain committed to providing the reliable experience our customers expect from us.”

Based on reports on Redditand elsewhere, the outage did not affect customers equally: Some people noted that their phone was inactive, for example, while their...

Copyright of this story solely belongs to cnet.com. To see the full text click HERE