Capita handed vital role in next pandemic despite civil service pension failures
PUBLIC SECTOR
Initial £31M deal comes with scope to scale sharply during a major outbreak
Despite the outcry over Capita's performance on the Civil Service Pension Scheme (CSPS), the UK government has awarded the beleaguered outsourcer a £31 million contract to build a public health contact center that could be called upon during another pandemic.
The government estimates that a COVID-scale emergency could increase the center's total workload to £350 million.
Capita announced its contract with the UK Health Security Agency (UKHSA) – an executive agency of the Department of Health and Social Care – to build and operate its Single Service Centre (SSC), an omnichannel contact center supporting the agency and other organizations. Due to begin in November, the deal has an initial three-year term.
The award comes despite fierce criticism of Capita's performance running the CSPS. Its began administering the scheme in December last year, after which The...
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