Can AI make dysfunctional governments more effective?

Asia demonstrates the promise and perils of AI in the public sector

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HOW MANY laws and regulations are needed to govern an archipelago, home to 287m people, spread across some 13,500 islands, and stretching more than 5,000km? For Indonesia, the answer is 251,232. Yet all too often this bureaucratic morass only worsens persistent problems, from rampant graft to sluggish growth.

Indonesia is a vivid example of a challenge common to Asia’s populous poorer countries. Governments need to manage complex economies and provide services to diverse societies with limited resources. Officials across the region have long turned to digital technology for help making their operations more transparent and effective. Yet Indonesia has launched more than 27,000 digital public-sector platforms and apps, to little avail. Now they hope artificial intelligence can do better.

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