Businesses must reinvent their processes and workforce to scale agentic AI adoption

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ZDNET's key takeaways

• Only 15% of organizations have reached scaled multi-agentic orchestration.
• Most business leaders are reevaluating their business models in light of advances in agentic AI.
• Scaling agentic AI must begin with sufficient resources to transform the workforce.

Most US-based companies are under pressure and working hard to shift from experimenting with AI agents to deploying them in production, according to the latest research from Deloitte.

A survey of 501 senior business leaders involved in driving their companies' AI strategies or implementations revealed that most organizations struggle to develop an executable, integrated roadmap for agentic AI initiatives. The survey found that 42% of organizations are testing small numbers of agents and 43% are expanding deployments of AI agents across functions. Only 15% of organizations have achieved scaled, orchestrated multi-agent deployments across customer service, IT, and engineering.

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