Business Operations Management Evolves: Employees Now Work for Systems
In the traditional workplace, operations managers drove business success. They were the brains behind business processes, as Frederick Taylor famously explained. Managers were the business analytics engine, the logistics designer, and the quality control mechanism.
But in the modern workplace, a new approach to business management is emerging. Many companies — some without realizing it — are implementing changes in the business environment that shift power to a new type of manager.
“Managers used to organize work, but now systems will,” says Jared Navarre, Founder of Keyni Consulting and CEO of Onnix Global. “The shift comes down to priorities and rewards. Whatever the system measures, rewards, and prioritizes will now be what drives human behavior and shapes how people work.”
Navarre is a systems strategist and operational architect known for solving complex, high-stakes problems across healthcare, technology, infrastructure, and public-sector operations. He has designed resilient frameworks for humanitarian networks...
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