Business-as-code - Red Hat reveals early results from operationalizing AI at scale

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When the mainstream market responds cautiously to the arrival of new technologies it is a well-rehearsed vendor gambit to showcase itself as its own “customer zero” for the new approach.

In this vein, Mike Ferris, Red Hat's Chief Strategy and Operations Officer, recently briefed analysts on how Red Hat is deploying AI to transform the business operations that actually run the company. Getting software engineers on board is one thing, but getting other professionals on board can be more difficult, so how did Red Hat motivate its functional staff?

Turning functional staff into product developers

Like many organizations, Red Hat has been experimenting with individual tools and individual pilots but is now moving to a new phase to operationalise the use of AI within the business. The main driver for the company’s adoption of AI is to accelerate Red Hat’s own growth by turning its use of the technology into...

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