Business adoption of AI agents tripled this year - as measurable ROI emerges
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ZDNET's key takeaways
- The number of active AI agents in organizations has tripled in the last year.
- AI agents have improved their capabilities by 350% and can now handle complex tasks.
- Employee use of AI agents has increased 3X as trust deepens.
The average number of AI agents activated per organization increased nearly threefold since 2025, according to the 2026 Agentic Enterprise Index, new research from Salesforce that analyzes aggregate AI usage data from the company's Agentforce platform.
The index analyzes the activity of AI engagements in production for five consecutive quarters of 400 real businesses leverage AI agents to drive ROI. In addition, the index report includes a survey of nearly 5,000 respondents across nine key markets.
Also: 'Specialists aren't required' anymore: How to stay valuable in an AI agent workplace today
The biggest takeaways from the Agentic...
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