Building for the age of agents: Where human intent meets AI
By Sunil Thapliyal, Head – CV Digital IT, Tata Motors Digital.AI Labs Limited
For much of the digital era, the relationship between humans and machines has been built on a simple premise: humans decide, software executes. Every business application, workflow and digital process followed this contract. People defined the rules; machines followed them.
Today, that contract is beginning to change.
The age of software is steadily giving way to the age of AI agents, systems capable of understanding objectives, reasoning through possibilities and taking actions toward a desired outcome. What was once confined to research labs is already finding application across industries, from manufacturing and logistics to financial services and customer engagement.
The implications are profound. Organisations are no longer asking how technology can automate individual tasks. Increasingly, they are exploring how intelligent systems can autonomously coordinate decisions, processes and outcomes across entire business ecosystems.
The first signs of this...
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