Building a restaurant telephony AI host with Amazon Connect | Amazon Web Services
At many restaurants, a large share of orders still arrive by phone, and those calls usually land on a staff member who is already taking care of customers at the counter. Callers wait on hold, orders get written down by hand, and busy periods make both worse. Adding an app or a website helps customers who prefer to order online, but it does nothing for the person who wants to call and order.
In this post, we show you how to build a voice ordering system that answers a phone number and takes the order from greeting to confirmation, with no app, no website, and no sign-in. A caller dials a phone number, and an AI host greets them, answers menu questions, finds a nearby pickup location, and confirms the order out loud. The system uses Amazon Connect Customer for the telephony channel, Amazon Lex V2 with Amazon Connect Agentic...
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