Building a restaurant telephony AI host with Amazon Bedrock AgentCore and Amazon Nova 2 Sonic | Amazon Web Services
Restaurants miss an average of 150 phone calls per location every month, and about 60 percent of those are customers trying to place an order or book a table. Most of these calls come in during dinner service, exactly when the host is seating guests, servers are turning tables, and the phone becomes an afterthought. Pulling someone off the floor to answer doesn’t fix the problem. It only makes two experiences worse. Adding an app or a website helps customers who prefer to order online, but it does nothing for the person who only wants to call.
In this post, we show you how to build a voice ordering system that answers a phone number and takes the order from greeting to confirmation. The system uses Amazon Bedrock AgentCore to host and run the agent and Amazon Nova 2 Sonic for real-time speech, connected to a restaurant backend through the ...
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