Building a Creative Request Workflow With Microsoft Lists and Power Automate
If your team already pays for Microsoft 365, you have a ticketing system. You just have not turned it on yet.
Every brand team I have worked in or with has a very similar creative request process that requires someone to ping an in-house designer on Teams or forward an email that says, “Can we get this by Thursday?” Occasionally, that is followed up by another person on the thread adding a comment on the file, requiring the designer to keep a mental checklist of all of the asks, which sometimes ends up being too much. Then it is routed for approvals with more feedback, and the loop continues. Or it entirely lives in another system.
As someone who is not a developer by trade, and with feedback from my IT team, building a real ticketing system meant lots of time and cost for a full scope-out and full-blown project...
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