Build with customers, then productise: Zoho’s co-creation blueprint for enterprise AI

Ask a sales manager which deals closing this month have gone cold, and the answer isn’t in one place. The pipeline is in the CRM, the open tickets are in the support desk, and the overdue invoices are in the finance system. Getting the answer means three logins, a few filters and a spreadsheet, and by then the moment to act may have passed.

At its Zoholics user conference in Chennai, Zoho launched Zia Chat, a conversational AI layer that lets people ask that question once, in plain language, and get a single answer drawn from across the business. It arrived alongside seven industry-specific applications. But the chatbot is the last step of Zoho’s strategy, not the first.

The first step, according to Anand Nergunam, Global Vice-President of Revenue Growth at Zoho Corporation, is an admission. Zoho does not necessarily have the best knowledge of how a particular industry...

Copyright of this story solely belongs to www.expresscomputer.in. To see the full text click HERE