Build a healthcare appointment agent with Amazon Nova 2 Sonic | Amazon Web Services
If you run a clinic or hospital network, you already know the cost of missed appointments. The average no-show rate across US healthcare sits between 5–30 percent, depending on specialty. Each empty slot represents lost revenue, idle provider time, and delayed patient care. The standard fix, calling patients one by one to confirm or reschedule, doesn’t scale.
In this post, you will learn how to build a voice agent that handles appointment reminder conversations using Amazon Nova 2 Sonic and Amazon Bedrock AgentCore. The agent authenticates patients by voice, manages appointments (confirm, cancel, or reschedule), collects pre-visit health information, and escalates to human staff when needed. You handle routine calls at scale, which can help reduce no-show rates. This sample focuses on the agentic side of the problem: voice conversation and tool orchestration. A browser-based interface is included for testing. To connect the agent to actual phone lines...
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