Bringing delight to customer phone calls with AI
Welcome to The Blueprint, a new feature where we highlight how Google Cloud customers are tackling unique and common challenges across industries using the latest AI and cloud technologies. We hope to inspire others looking to innovate in their work.
Founded in 2018, Voicify reimagines the traditional phone call with the goal of transforming every call into a seamless and engaging experience.
The challenge:
When we started Voicify in 2018, our vision was to help organizations build confident, pragmatic, and technically grounded voice-driven assistants for any channel, including phones and chat. But the pandemic changed everything.
We shifted our focus to telephone use cases primarily in the restaurant and healthcare sectors where, at the time, call volume and staffing posed significant challenges. Restaurants could potentially miss up to 20% of their calls and lose orders as a result, and healthcare providers struggled to keep up with call volume with the...
Copyright of this story solely belongs to google.com. To see the full text click HERE
