BookMyShow's 80+ AI Agents Cut Data Engineering Requests by 90%

BookMyShow has cut data engineering tickets by 90% after deploying more than 80 Databricks Genie Agents across its business teams, shifting much of its day-to-day analytics from a central data team to self-service.

Teams across marketing, finance, live entertainment and cinemas can now ask questions about business data in natural language instead of depending on engineers to write SQL queries, build dashboards or generate reports.

The shift follows BookMyShow's migration to the Databricks Data + AI Platform and adoption of Unity Catalog and Genie. The company has built dedicated Genie Agents for different business functions, while more advanced users can use Genie Code for independent analysis.

The impact extends beyond internal reporting. BookMyShow is using the platform to track more than 3,500 offers daily, while it says publisher data integrations that previously took months can now be completed in about a day.

“Genie has taken data access at BookMyShow from...

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