BFSI moves from AI pilots to production, but rationalisation must accompany modernisation
For India’s banking sector, the AI conversation is moving beyond pilots and proof-of-concepts. Banks are beginning to put AI-led systems into production across operations, technology transformation, testing, customer service and application modernisation. But as these deployments scale, a different set of challenges is emerging around context, governance, token economics, explainability and the complexity of running multiple technology and AI layers.
Kishan Sundar, Senior Vice President and CTO, Maveric Systems, says the most significant change over the past year is that AI initiatives have moved from experimentation to measurable production outcomes.
“When we last spoke, we were either doing POCs, or we were doing a paid POC or a free POC, or we were doing some pilots,” Sundar says. “Whereas now we can quantify and qualify what has gone well, what we should keep in mind when we are taking it into production, as well as the lessons learned.”
The shift...
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