Beyond the OTP: “Aadhaar eSign has genuinely changed onboarding economics”

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As businesses increasingly move customer onboarding and documentation processes online, Aadhaar-based eSign is becoming an important technology for simplifying digital document execution. While the structural shift away from field agents, paper trails, and manual loops offers massive reductions in customer acquisition costs (CAC), scaling this sovereign infrastructure across a diverse nation comes with hidden friction. From handling users with outdated mobile numbers to defending against hyper-realistic AI fraud, digital identity execution now requires far more than a basic API plugin.

While Aadhaar eSign dramatically lowers CAC compared to physical onboarding, companies are trying to balance this saving against the drop-off rates caused by users who do not have their current mobile numbers linked to their Aadhaar.

The Tech Panda spoke to Shyam Arora, Chief Executive Officer of Meon Technologies, a major player specializing in full-suite digital onboarding, RESTful APIs, and regulatory automation.

“Every rupee saved has to be weighed against...

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