Beyond the demo: Choosing GenAI use cases that deliver business value
By Akshay Gupta, Associate Director – GenAI, Navi
A GenAI demo usually ends the moment the system produces an answer. In reality, that is when the real work begins. Someone still has to verify it, fix errors, decide what to do next, and take action.
This gap is critical when selecting use cases. An impressive, split-second response is useless if employees burn minutes fact-checking it. The only question that matters: does it actually improve the entire workflow? At Navi, our work across business analysis, coding automation, and customer interactions has heavily shaped how we answer this.
Start with a business problem
Retrieving knowledge, summarizing texts, and drafting are great capabilities, but they are starting points, not final business outcomes.
When an employee investigates a shifting business metric, finding data is just step one. They still need to compare trends, dig into root causes, and decide what to escalate. Our internal...
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