Beyond the Autopilot: Reclaiming Corporate DNA with System One AI Decision Contracts
I came across a really thoughtful HBR’s (Harvard Business Review) AI at work article in Economic Times Magazine that reminds us not to let AI erode the skills that give a company its edge.
The HBR article’s coolest example is a 40-year-old bank that began using an LLM for credit approvals. It is initially relying on AI for credit approval but later balanced autopilot choices on approving from its Credit Committee where AI (LLM based!) handled about 15% of reviews by starting quarterly “credit roundtables.” These chats move the conversation from “Does this fit our rules?” to “Are our rules still working?”.
The real risk is not that AI makes bad decisions. Hallucinations happen, especially when context poisoned, but they are visible and fixable. The deeper danger is that AI silently replaces the process that made an organization’s judgment its own:
- Homogenization:a generic model nudges every firm toward...
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