Beyond the AI hype: Inside IFFCO-TOKIO’s intelligent insurance transformation
The insurance industry’s AI journey did not begin with generative AI.
Long before boardrooms became consumed with conversations around large language models, insurers were grappling with a more fundamental challenge: modernising decades-old technology foundations that were never designed for a digital-first world.
For Durgesh Nandan, CIO at IFFCO-TOKIO General Insurance, the industry’s most significant transformation is not AI itself. It is the shift from legacy, monolithic architectures to modern, intelligent platforms capable of supporting automation, analytics, AI, and real-time decision-making at scale.
“Most insurers started their digital journeys years ago, but many were still operating on legacy architectures,” says Nandan. “The industry is now moving from basic digitisation to modern digitisation, where AI, analytics, workflow automation, and intelligent decision-making can become part of the core operating model.”
That shift is driving one of the largest technology modernisation cycles the insurance industry has seen in decades.
Building the foundation for...
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