Beyond “IT vs. the business”: A new operating model for emerging digital technologies
A controller’s team builds a month-end-close automation because the IT queue is four months out. Six months later, nobody can say who supports it, what data it consumes, or how it posts a journal entry. Elsewhere, an AI request waits while the process it was meant to change moves on.
Companies keep trying to settle issues like these by asking who owns the technology. That is the wrong question. A technology-enabled workflow has several owners: the person accountable for the outcome, the people who know the process, the platform team and the control functions that live with the risk. Putting all those responsibilities in one organization creates either a bottleneck or uncontrolled technology.
Centralize what you can’t duplicate safely or economically. Keep workflow design, priorities and adoption with the functions that operate the process. Delivery should follow the work.
Why the old split is breaking down
The old model had...
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