Beyond digital banking: Why intelligence must be built into the product
By Mukesh Bangia, Vice President – Product Management Group, Nucleus Software
India’s digital banking journey has been remarkable for the pace and scale at which it has happened. In FY 2025-26, UPI processed over 24,161 crores1 transactions worth approximately ₹314.23 lakh crore. By volume, UPI also represented nearly 49% of global real-time payment transactions in 2025. What was once considered an ambitious vision of financial inclusion has become part of everyday life for millions.
Yet faster transactions do not automatically make banking more intelligent. The next phase depends on technology helping institutions interpret information, make timely decisions and respond as customer needs and risks change.
Banking decisions rarely depend on a single interaction. A loan application can move digitally through a workflow, yet its assessment may still depend on disconnected data and manual interpretation. Digitisation has improved access and efficiency. The next challenge is to make banking operations and decisions...
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