Beyond automation: Why AI infrastructure must be designed around business risk and resilience
By Amit Jaju, Senior Managing Director – India, Ankura Consulting
AI has quietly shifted from being a set of experiments at the edge of the enterprise to becoming part of core business infrastructure. It is now embedded in loan approvals, trading, customer support, fraud monitoring, plant operations and citizen services. When that infrastructure fails, it is no longer an interesting technical incident; it is a business crisis.
At the same time, global studies show that unplanned downtime is already costing large organisations hundreds of millions of dollars every year, and AI is increasingly a source of that downtime rather than just a tool to prevent it. In India, where digital public infrastructure and financial inclusion are driven by highly automated platforms, the impact of a misfiring model or an AI outage can be felt by millions of users in minutes.
The central argument is simple: AI infrastructure cannot be designed...
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