Before You Hit Send: Building a Reply Co-Pilot on TypeSafe's Jev, Deployed on Cloudways Velocity
A drafted support reply usually gets one round of scrutiny before it goes out, usually by the same person who wrote it, in a hurry. Tone problems, unauthorized promises, and replies that should have gone to a manager first tend to surface later, in a QA pass, well after the message is already sent.
Most AI writing assistants solve a different problem than this one. They generate text. Here, the agent already wrote the reply. What's needed is a fast, structured judgment about text that already exists. The system should be able to answer critical questions, such as is the tone right, is there a risky commitment buried in it, does this need another set of eyes before it sends.
Coercing a chat model into that kind of verdict means generating prose and parsing it back into something code can act on, adding latency and a parsing failure mode for...
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