Before you automate, ask whether the process should exist: The missing question in Enterprise AI
By Abhishek Rungta, Founder & CEO, Indus Net Technologies
Artificial intelligence has made it possible for enterprises to automate activities that previously demanded considerable human effort. From retrieving information and processing documents to responding to customer queries and coordinating workflows, AI is changing how organisations approach operational efficiency. Yet an important question often remains unanswered: should the process being automated exist in its current form?
This distinction matters because faster execution does not necessarily translate into better business performance. An organisation may automate a complicated approval process, reduce processing time and still retain unnecessary steps that serve little purpose. For enterprises investing in AI, the opportunity lies in examining how work should be organised before deciding which activities technology should perform.
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