Before AI agents can transform the enterprise, the enterprise has to transform itself
By Pritam Banerjee, Senior Director, The Hartford India
The enterprise conversation around Agentic AI is moving beyond the novelty of autonomous execution. The more important question now is whether organisations are structurally ready for agents to operate across real business processes.
That is a much harder problem than deploying copilots.
Most enterprise work is built around fragmented systems, informal judgement and organisational workarounds. Processes may appear structured, yet critical decisions still depend on people knowing which data to trust, when a policy has an exception, who needs to be consulted and which trade-offs matter in a given situation. As agents move deeper into workflows, organisations have to make much more of this institutional logic explicit.
This is why Agentic AI is increasingly becoming an operating-model challenge.
The first requirement is to redesign work around decisions rather than tasks. The easiest tasks have already been automated in many organisations. The larger...
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