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AWS says almost 90% of Amazon’s early AI agent prototypes never shipped

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Almost 90% of the AI agent prototypes Amazon teams built two years ago never reached production, AWS vice president of agentic AI Swami Sivasubramanian said. Amazon was then starting to invest heavily in agents.

Sivasubramanian spoke on Wednesday at HumanX in Amsterdam. Citing analysts, he said 17% of organizations have successfully deployed AI agents and only 7% can measure the return on that investment. Customers’ CTOs and engineering leaders tell him their boards ask about ROI, he said.

“I have 15 prototypes for very similar projects. I can’t tell which one to back up,” Sivasubramanian said, relaying what customers tell him.

Five reasons agents stall

AWS sends forward deployed engineers to customer sites to build solutions with them. Over six months, that team traced failed projects to five root causes, Sivasubramanian said. Teams work on the wrong problem, and they cannot measure whether it works. Governance is an afterthought. Leaders...

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